Practice Final Exam IT Essentials Online v6.0

Last Updated on May 20, 2021 by Admin

Practice Final Exam IT Essentials Online v6.0 2019

ITE -- 6.0 Practice Final

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Question 1 of 59

1. Question
2 points
What two motherboard components control the system boot operations? (Choose two.)
- BIOS chip
- UEFI chip
- Northbridge chip
- Southbridge chip
- CPU
Correct

Incorrect

System boot services are provided by the motherboard BIOS and UEFI chips.

Hint

System boot services are provided by the motherboard BIOS and UEFI chips.
Question 2 of 59

2. Question
1 points
What motherboard chip controls high speed CPU communication to RAM and the video card?
- Northbridge
- Southbridge
- BIOS
- UEFI
Correct

Incorrect

The Northbridge chip is part of the motherboard chipset and it controls high speed CPU access to motherboard components such as RAM and the video card.

Hint

The Northbridge chip is part of the motherboard chipset and it controls high speed CPU access to motherboard components such as RAM and the video card.
Question 3 of 59

3. Question
1 points
What is a possible use for virtual computing?
- to run old applications that are not compatible with current operating systems
- to allow computer hardware to be tested
- to allow computer hardware upgrades to be tested
- to allow ROM firmware upgrades to be tested
Correct

Incorrect

Virtual environments are often used to test software and software upgrades, use multiple operating systems on a single hardware platform, and to run older applications that cannot run in modern operating systems.

Hint

Virtual environments are often used to test software and software upgrades, use multiple operating systems on a single hardware platform, and to run older applications that cannot run in modern operating systems.
Question 4 of 59

4. Question
1 points
True or False?
Thin clients require a network connection to remote servers to perform data processing.
- true
- false
Correct

Incorrect

Thin clients are typically low-end computers that require network access to a server for data processing and storage.

Hint

Thin clients are typically low-end computers that require network access to a server for data processing and storage.
Question 5 of 59

5. Question
1 points
What is the correct disposal process of old computer batteries?
- They should be burned because they do not decompose.
- They can be refilled and reused.
- They should be placed in an airtight container and then thrown away in the regular garbage.
- They must be recycled because they are harmful to the environment.
- Because they will decompose harmlessly, they should be thrown away in the recycling bin.
Correct

Incorrect

Batteries of any kind contain chemicals and metals that are very harmful to humans and the environment. They should be recycled based on local recycling regulations. Batteries should never be burned, placed in the regular garbage, or placed in compost bins.

Hint

Batteries of any kind contain chemicals and metals that are very harmful to humans and the environment. They should be recycled based on local recycling regulations. Batteries should never be burned, placed in the regular garbage, or placed in compost bins.
Question 6 of 59

6. Question
2 points
Which two procedures can help protect against ESD when working on a computer system? (Choose two.)
- the use of an antistatic wrist strap
- the use of magnetized tools
- the use of an antistatic mat
- the use of safety glasses
- the use of polyester clothing
Correct

Incorrect

An antistatic mat is slightly conductive and draws static electricity away from a component and transfers it safely from equipment to a grounding point. An antistatic wrist strap equalizes the electrical charge between you and the equipment.

Hint

An antistatic mat is slightly conductive and draws static electricity away from a component and transfers it safely from equipment to a grounding point. An antistatic wrist strap equalizes the electrical charge between you and the equipment.
Question 7 of 59

7. Question
1 points
Which software tool will protect against viruses and spyware on a Windows PC?
- Windows 8 Action Center
- Scandisk
- Windows Defender
- System File Checker
Correct

Incorrect

Windows 8 Action Center checks the status of updates and verifies that a software firewall or antivirus program is running. Windows Defender actively protects against viruses and spyware. Scandisk checks the integrity of files and folders on a hard drive. System File Checker scans the critical files of an operating system and replaces those that are corrupt.

Hint

Windows 8 Action Center checks the status of updates and verifies that a software firewall or antivirus program is running. Windows Defender actively protects against viruses and spyware. Scandisk checks the integrity of files and folders on a hard drive. System File Checker scans the critical files of an operating system and replaces those that are corrupt.
Question 8 of 59

8. Question
1 points
Which cleaning material should be used to clean component contacts?
- isopropyl alcohol
- compressed air
- cotton swabs and cloths
- dishwashing liquid and water
Correct

Incorrect

A lint free cloth that is slightly moistened with isopropyl alcohol can be used to clean the contacts on components.

Hint

A lint free cloth that is slightly moistened with isopropyl alcohol can be used to clean the contacts on components.
Question 9 of 59

9. Question
1 points
A technician is troubleshooting a problem where many websites return a “certificate not valid” error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible. However, when the computer is restarted the same problem reoccurs. What can the technician do to prevent the date and time from resetting?
- Reinstall the OS.
- Upgrade the BIOS.
- Change the power settings in the BIOS.
- Replace the CMOS battery.
Correct

Incorrect

Time and date settings are retained in CMOS when the power is turned off. The CMOS battery allows these settings to be retained. Time and date are set in BIOS, but upgrading it will not aid in keeping the settings. Reinstalling the OS would have no effect on the ability of the computer to retrieve these settings.

Hint

Time and date settings are retained in CMOS when the power is turned off. The CMOS battery allows these settings to be retained. Time and date are set in BIOS, but upgrading it will not aid in keeping the settings. Reinstalling the OS would have no effect on the ability of the computer to retrieve these settings.
Question 10 of 59

10. Question
2 points
When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)
- CPU
- RAM
- chassis
- heat sink
- chipset
- motherboard
Correct

Incorrect

You must apply thermal compound between the new CPU and the heat sink/fan assembly to avoid overheating the CPU. The thermal paste helps to conduct heat from the CPU to the heat sink.

Hint

You must apply thermal compound between the new CPU and the heat sink/fan assembly to avoid overheating the CPU. The thermal paste helps to conduct heat from the CPU to the heat sink.
Question 11 of 59

11. Question
1 points
Which solid-state storage technology allows a computer BIOS to be upgraded by flashing?
- SODIMM
- ROM
- SDRAM
- EEPROM
Correct

Incorrect

Electrically erasable programmable read-only memory (EEPROM) is non-volatile memory that can store the computer BIOS and can be upgraded by flashing its contents. ROM is a general term for read-only memory, and SDRAM and SODIMM are types of computer volatile memory.

Hint

Electrically erasable programmable read-only memory (EEPROM) is non-volatile memory that can store the computer BIOS and can be upgraded by flashing its contents. ROM is a general term for read-only memory, and SDRAM and SODIMM are types of computer volatile memory.
Question 12 of 59

12. Question
2 points
Which two existing components must be compatible with the installation of a new upgraded CPU? (Choose two.)
- power supply
- motherboard
- hard drive
- case
- video card
Correct

Incorrect

The CPU that is installed into a PC must be compatible with the motherboard, chipset, and power supply.

Hint

The CPU that is installed into a PC must be compatible with the motherboard, chipset, and power supply.
Question 13 of 59

13. Question
3 points
What are three important considerations when installing a CPU on a motherboard that has just been upgraded? (Choose three.)
- Antistatic precautions are taken.
- The CPU is correctly aligned and placed in the socket.
- The CPU contacts are first cleaned with isopropyl alcohol.
- The CPU heat sink/fan assembly is correctly installed.
- The CMOS battery is removed prior to installing the CPU.
- Maximum insertion force is applied to the load lever so that the CPU is locked in place.
Correct

Incorrect

Three important considerations to be taken when installing the motherboard are (1) antistatic precautions, (2) CPU pins are aligned correctly with the socket, and (3) the heat sink/fan assembly is installed correctly. The load lever should easily be locked into place when the CPU is assigned with the socket.

Hint

Three important considerations to be taken when installing the motherboard are (1) antistatic precautions, (2) CPU pins are aligned correctly with the socket, and (3) the heat sink/fan assembly is installed correctly. The load lever should easily be locked into place when the CPU is assigned with the socket.
Question 14 of 59

14. Question
1 points
A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?
- Document the findings, actions, and outcomes.
- No further action is needed.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
- Test the theory to determine the cause.
Correct

Incorrect

No technical job is finished until the documentation is complete.

Hint

No technical job is finished until the documentation is complete.
Question 15 of 59

15. Question
1 points
What should a technician do before beginning any troubleshooting steps on a customer computer?
- Perform a data backup.
- Document the findings.
- Identify the problem.
- Establish a plan of action.
Correct

Incorrect

Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup should be performed before beginning any troubleshooting.

Hint

Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup should be performed before beginning any troubleshooting.
Question 16 of 59

16. Question
1 points
Which document can be signed by both a user and a computer repair shop to release the shop from backing up user data?
- preventive maintenance plan
- work order
- liability release form
- warranty form
Correct

Incorrect

When troubleshooting any computer problem that may cause data loss, a computer repair company can either assume the risk of backing up user data or have the user sign a liability release form, which removes the liability of data loss from the computer repair shop.

Hint

When troubleshooting any computer problem that may cause data loss, a computer repair company can either assume the risk of backing up user data or have the user sign a liability release form, which removes the liability of data loss from the computer repair shop.
Question 17 of 59

17. Question
1 points
A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?
- Replace the CMOS battery.
- Launch Device Manager to discover new hardware.
- Reset the BIOS using the CMOS jumper.
- Start the computer with the last known good configuration.
Correct

Incorrect

The CMOS battery helps the BIOS to keep the discovered hardware as non-volatile information. The Device Manager will discover new hardware in the operating system. Resetting the BIOS using the CMOS jumper will erase the stored information about the hardware found. The last known good configuration is used to restore the operating system to the last working state.

Hint

The CMOS battery helps the BIOS to keep the discovered hardware as non-volatile information. The Device Manager will discover new hardware in the operating system. Resetting the BIOS using the CMOS jumper will erase the stored information about the hardware found. The last known good configuration is used to restore the operating system to the last working state.
Question 18 of 59

18. Question
1 points
Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?
- the logical drive
- the active partition
- the Windows partition
- the extended partition
Correct

Incorrect

On a hard disk, up to four primary partitions can be created. Alternatively, up to three primary partitions plus an extended partition can be created, and the extended partition can further be divided into multiple logical drives, if desired. Only one primary partition can be made the active partition at any time. It is the active partition that used by the operating system to boot a PC.

Hint

On a hard disk, up to four primary partitions can be created. Alternatively, up to three primary partitions plus an extended partition can be created, and the extended partition can further be divided into multiple logical drives, if desired. Only one primary partition can be made the active partition at any time. It is the active partition that used by the operating system to boot a PC.
Question 19 of 59

19. Question
1 points
A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?
- 1 primary, 3 active, 1 extended, 2 logical
- 2 logical, 2 active, 3 extended
- 2 primary, 1 active, 1 extended, 3 logical
- 3 primary, 1 active, 2 extended
Correct

Incorrect

The primary partition that is marked active must carry the boot files for both the operating systems.In this case the data can be stored in the three logical drives created in the extended partition, leaving one extra primary drive for additional storage.

Hint

The primary partition that is marked active must carry the boot files for both the operating systems.In this case the data can be stored in the three logical drives created in the extended partition, leaving one extra primary drive for additional storage.
Question 20 of 59

20. Question
1 points
A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?
- Boot to Emergency Recovery State.
- Boot to Last Known Good Configuration.
- Boot to Recovery Console.
- Boot to Start Windows Normally.
Correct

Incorrect

The last known Good Configuration is a copy of the last registry that is saved on successful login. Care should be exercised never to log in when you suspect any system instability because once you log in successfully, the Last Known Good Configuration will be overwritten with the current one.

Hint

The last known Good Configuration is a copy of the last registry that is saved on successful login. Care should be exercised never to log in when you suspect any system instability because once you log in successfully, the Last Known Good Configuration will be overwritten with the current one.
Question 21 of 59

21. Question
1 points
A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make use of the new unallocated space?
- Partition the unallocated space.
- Format the existing partition.
- Delete all partitions and reinitialize the disk.
- Convert the unallocated space into a dynamic disk.
Correct

Incorrect

After the partition has been split, the unallocated space has to be partitioned and then formatted and assigned a drive letter for it to be usable. A dynamic disk would have the ability to span the volume over multiple disks.

Hint

After the partition has been split, the unallocated space has to be partitioned and then formatted and assigned a drive letter for it to be usable. A dynamic disk would have the ability to span the volume over multiple disks.
Question 22 of 59

22. Question
2 points
A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)
- Perform an Internet search.
- Ask other users in the area.
- Access helpdesk repair logs.
- Speak with the supervisor of the user.
- Call the helpdesk to log the problem.
Correct
Incorrect

At this point in the troubleshooting process, the problem has already been logged. When further research is needed, common sources of help include the following:
- Helpdesk repair logs
- Technical websites
- Internet search
- Online forums
- Device manuals
- Computer manuals
- Newsgroups
- Other technicians
- Manufacturer FAQs
Hint

At this point in the troubleshooting process, the problem has already been logged. When further research is needed, common sources of help include the following:
- Helpdesk repair logs
- Technical websites
- Internet search
- Online forums
- Device manuals
- Computer manuals
- Newsgroups
- Other technicians
- Manufacturer FAQs
Question 23 of 59

23. Question
2 points
On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.)
- Remove unnecessary peripherals.
- Reinstall the operating system.
- Reset the BIOS settings to factory default.
- Use the Last Known Good Configuration.
- Replace computer components one at a time until the problem is solved.
- Reinstall the user applications.
Correct

Incorrect

Reinstalling the operating system is one of the last things you want to do. Windows has many tools to help before that must be done. Checking the BIOS boot order or media in one of the storage devices should be one of the obvious things that were checked already. You would not want to just reset BIOS options to factory default without further investigation. A user application does not normally cause a computer to fail to boot. If this was the case, using MSCONFIG to troubleshoot would be a better solution than reinstalling all the user applications. Replacing computer components is not appropriate at this stage of the troubleshooting process.

Hint

Reinstalling the operating system is one of the last things you want to do. Windows has many tools to help before that must be done. Checking the BIOS boot order or media in one of the storage devices should be one of the obvious things that were checked already. You would not want to just reset BIOS options to factory default without further investigation. A user application does not normally cause a computer to fail to boot. If this was the case, using MSCONFIG to troubleshoot would be a better solution than reinstalling all the user applications. Replacing computer components is not appropriate at this stage of the troubleshooting process.
Question 24 of 59

24. Question
1 points
What are the four layers in the TCP/IP reference model?
- HTTP, TCP, IP, Ethernet
- TCP, IP, Ethernet, IEEE
- application, transport, internet, network access
- application, presentation, session, transport
- physical, data link, network, transport
Correct

Incorrect
Question 25 of 59

25. Question
1 points
What is the distance limitation of a single data run for UTP cabling without adding networking devices?
- 33 ft (10 m)
- 100 ft (31 m)
- 330 ft (100 m)
- 500 ft (154 m)
Correct

Incorrect
Question 26 of 59

26. Question
1 points
What is the default subnet mask for a Class A network?
- 0.0.0.255
- 0.0.255.255
- 0.255.255.255
- 255.0.0.0
- 255.255.0.0
- 255.255.255.0
Correct

Incorrect

The subnet mask indicates the network portion of an IP address. Class A uses the first octet for the network and reserves the last three octets for host addresses, making it suitable for use with large networks.

Hint

The subnet mask indicates the network portion of an IP address. Class A uses the first octet for the network and reserves the last three octets for host addresses, making it suitable for use with large networks.
Question 27 of 59

27. Question
1 points
Which network protocol is used to automatically assign an IP address to a computer on a network?
- FTP
- DHCP
- ICMP
- SMTP
- APIPA
Correct

Incorrect

A Dynamic Host Configuration Protocol (DHCP) server automatically assigns IP addresses, simplifying the addressing process. FTP manages file transfers. SMTP sends email. ICMP is a messaging protocol that is used in troubleshooting. APIPA is Automatic Private IP Addressing, a Windows operating feature that allows DHCP clients to obtain addresses even when a DHCP server is not present.

Hint

A Dynamic Host Configuration Protocol (DHCP) server automatically assigns IP addresses, simplifying the addressing process. FTP manages file transfers. SMTP sends email. ICMP is a messaging protocol that is used in troubleshooting. APIPA is Automatic Private IP Addressing, a Windows operating feature that allows DHCP clients to obtain addresses even when a DHCP server is not present.
Question 28 of 59

28. Question
1 points
Which open standards-based wireless security mode supports the highest level of security?
- WEP
- WPA2
- WPA
- LEAP
Correct

Incorrect
Question 29 of 59

29. Question
2 points
What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)
- low latency network connection
- secure web server
- Internet access
- PSTN access
- VPN client
Correct

Incorrect

In order to access a VPN, a remote-access user must have an Internet connection and VPN client software installed on the computer. The Internet connection determines the latency present. Access to resources at the corporate network, such as to servers, is supplied through VPN access, but is not required in order to set it up. An Internet connection does not have to use the PSTN.

Hint

In order to access a VPN, a remote-access user must have an Internet connection and VPN client software installed on the computer. The Internet connection determines the latency present. Access to resources at the corporate network, such as to servers, is supplied through VPN access, but is not required in order to set it up. An Internet connection does not have to use the PSTN.
Question 30 of 59

30. Question
1 points
The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?
- MD5
- VPN
- WEP
- WPA
Correct

Incorrect

A VPN (virtual private network) provides an encrypted tunnel for data communications across the Internet. WEP and WPA are wireless encryption protocols. MD5 is a data hashing algorithm.

Hint

A VPN (virtual private network) provides an encrypted tunnel for data communications across the Internet. WEP and WPA are wireless encryption protocols. MD5 is a data hashing algorithm.
Question 31 of 59

31. Question
1 points
What type of WAN connection would use 3G or 4G?
- DSL
- satellite
- cable
- POTS
- cellular
Correct

Incorrect

3G and 4G assist in the transfer of voice, data, and video on a cellular network. 3G can support speeds up to 2 Mbps. 4G is a newer, faster version of 3G.

Hint

3G and 4G assist in the transfer of voice, data, and video on a cellular network. 3G can support speeds up to 2 Mbps. 4G is a newer, faster version of 3G.
Question 32 of 59

32. Question
1 points
True or False?
An intrusion detection system works inline and has the ability to drop malicious traffic.
- true
- false
Correct

Incorrect

An intrusion detection system (IDS) does not work inline with the traffic, and therefore cannot drop the traffic. An intrusion prevention system (IPS) does sit in the path of the traffic and can drop packets.

Hint

An intrusion detection system (IDS) does not work inline with the traffic, and therefore cannot drop the traffic. An intrusion prevention system (IPS) does sit in the path of the traffic and can drop packets.
Question 33 of 59

33. Question
1 points
Where can a technician enable ACPI mode on a laptop?
- BIOS
- Task Manager
- Device Manager
- Personalization
Correct

Incorrect

The ACPI mode can be enabled in the BIOS.

Hint

The ACPI mode can be enabled in the BIOS.
Question 34 of 59

34. Question
2 points
Which two actions must be performed before installing RAM into a laptop? (Choose two.)
- Use thermal compound to attach the memory to the motherboard.
- Before installing the RAM, update the saved CMOS settings to the newly configured amount of RAM.
- Remove the battery.
- Disconnect the display from the bottom of the laptop.
- Disconnect AC power.
- Remove the memory module retaining clips from the slots where the new RAM will insert.
Correct

Incorrect

Before doing any repairs or installations inside a laptop, remove the battery and disconnect AC power. The display does not have to be disconnected for a RAM upgrade. The memory module retaining clips are not removed during the installation process. Most computers automatically recognize the installed or increased amount of RAM. If an adjustment in BIOS needs to be done, it is after the installation process. Thermal compound is used to attach a heat sink to a CPU.

Hint

Before doing any repairs or installations inside a laptop, remove the battery and disconnect AC power. The display does not have to be disconnected for a RAM upgrade. The memory module retaining clips are not removed during the installation process. Most computers automatically recognize the installed or increased amount of RAM. If an adjustment in BIOS needs to be done, it is after the installation process. Thermal compound is used to attach a heat sink to a CPU.
Question 35 of 59

35. Question
2 points
Which two items would be part of a laptop preventive maintenance kit? (Choose two.)
- compressed air
- plastic scribe
- soft cloth
- antistatic wrist strap
- flat-head screwdriver
Correct

Incorrect

Other items include cotton swabs and a mild cleaning solution.

Hint

Other items include cotton swabs and a mild cleaning solution.
Question 36 of 59

36. Question
1 points
What is the purpose of running mobile device apps in a sandbox?
- to enable the phone to run multiple operating systems
- to prevent malicious programs from infecting the device
- to enable separate app icons to be displayed on the home screen
- to bypass phone carrier restrictions that prevent access to unauthorized apps
Correct

Incorrect

Mobile device apps are run in a sandbox that isolates them from other resources. Bypassing the phone carrier from preventing access to unauthorized apps is jailbreaking or rooting the device.

Hint

Mobile device apps are run in a sandbox that isolates them from other resources. Bypassing the phone carrier from preventing access to unauthorized apps is jailbreaking or rooting the device.
Question 37 of 59

37. Question
2 points
In what two situations is a virtual printer used? (Choose two.)
- A user sends a printed document to a remote destination through the cloud.
- A remote user sends a document to a local user who prints the document using the company laser printer.
- A corporate user prints to a centralized printer on the same floor, but on a different network.
- A document is printed to a PDF or other file type.
- A document is sent to a printer that is connected to the USB port of a co-worker on the same network.
Correct

Incorrect

Virtual printing sends the print job to a file or to a remote destination.

Hint

Virtual printing sends the print job to a file or to a remote destination.
Question 38 of 59

38. Question
2 points
A user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? (Choose two.)
- confirmation that the color calibration is optimized
- verification of print spool settings
- confirmation that duplex (double-sided) printing is working correctly
- verification that driver software is working correctly
- confirmation that printer and computer are communicating
Correct

Incorrect

Color calibration, duplex printing setup, and other options cannot be configured and tested until a test page confirms that the printer software has been installed correctly and the printer is communicating with the computer.
In the operating system, you need to locate the printer, right-click on it, and select Properties. From the General tab, you can select Print Test Page.
Use the following options to locate the printer based on the operating system:
In Windows 7, use the Devices and Printers link.
In Windows Vista, use the Printers start button option to access Printers and Faxes.
In Windows XP, use the Printers and Faxes start button option.

Hint

Color calibration, duplex printing setup, and other options cannot be configured and tested until a test page confirms that the printer software has been installed correctly and the printer is communicating with the computer.
In the operating system, you need to locate the printer, right-click on it, and select Properties. From the General tab, you can select Print Test Page.
Use the following options to locate the printer based on the operating system:
In Windows 7, use the Devices and Printers link.
In Windows Vista, use the Printers start button option to access Printers and Faxes.
In Windows XP, use the Printers and Faxes start button option.
Question 39 of 59

39. Question
2 points
A technician wants to add a new shared network printer to a computer. The printer is not shown in the list of available printers. What two actions can the technician take to add the printer? (Choose two.)
- Enter the printer model.
- Enter the printer IP address.
- Access a command prompt and use the net use command to locate the printer and printer path.
- Browse for the printer on the network.
- Enter the name of the computer used to share the printer.
Correct
Incorrect

There are three methods used to locate a printer that is not listed:
- Browse for the printer on the network.
- Enter the IP address or hostname of the printer.
- Enter the path to the printer.
Hint

There are three methods used to locate a printer that is not listed:
- Browse for the printer on the network.
- Enter the IP address or hostname of the printer.
- Enter the path to the printer.
Question 40 of 59

40. Question
1 points
A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure?
- incorrect printer driver
- too much humidity
- not enough printer memory
- loose printer cables
Correct

Incorrect

Paper jams are commonly caused when the paper being used is dirty, affected by humidity, or is the wrong type of paper for the printer.

Hint

Paper jams are commonly caused when the paper being used is dirty, affected by humidity, or is the wrong type of paper for the printer.
Question 41 of 59

41. Question
1 points
What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?
- spyware
- phishing
- adware
- Trojan
- social engineering
Correct

Incorrect
Question 42 of 59

42. Question
2 points
Which two aspects of a computer can be protected by setting the BIOS password? (Choose two.)
- network address assignment method
- hard drive settings
- operating system login
- operating system booting
- file system management
- firewall settings
Correct

Incorrect
Question 43 of 59

43. Question
1 points
After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?
- Set the folder permissions to Read.
- Set the file permissions to Modify.
- Set the file permissions to Full Control
- Set the file permissions to Read and Execute.
Correct
Incorrect

Under Windows with NTFS, the permissions for a file or folder can be set for individual users or groups. The basic permission settings are:
- Full control – Users can see the contents of a file or folder, change and delete existing files and folders, create new files and folders, and run programs in a folder.
- Modify – Users can change and delete existing files and folders, but cannot create new ones.
- Read and Execute – Users can see the contents of existing files and folders and can run programs in a folder.
- Read – Users can see the contents of a folder and open files and folders.
- Write – Users can create new files and folders and make changes to existing files and folders.
Hint

Under Windows with NTFS, the permissions for a file or folder can be set for individual users or groups. The basic permission settings are:
- Full control – Users can see the contents of a file or folder, change and delete existing files and folders, create new files and folders, and run programs in a folder.
- Modify – Users can change and delete existing files and folders, but cannot create new ones.
- Read and Execute – Users can see the contents of existing files and folders and can run programs in a folder.
- Read – Users can see the contents of a folder and open files and folders.
- Write – Users can create new files and folders and make changes to existing files and folders.
Question 44 of 59

44. Question
1 points
The PC support person has heard of an instance where departmental secretaries go to lunch and leave their computers unlocked and remain logged into their account. Which Windows feature would the technician use to help in this situation?
- AutoRun
- BIOS/UEFI password
- idle timeout and screen lock
- Windows firewall
Correct

Incorrect

A PC support person should configure the Idle timeout and screen lock features so that if a user leaves the computer for the specified period of time, the computer screen locks and the user must enter a password in order to unlock the computer.

Hint

A PC support person should configure the Idle timeout and screen lock features so that if a user leaves the computer for the specified period of time, the computer screen locks and the user must enter a password in order to unlock the computer.
Question 45 of 59

45. Question
1 points
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?
- Check for the latest OS patches and updates.
- Document the problem and the procedures performed to solve it.
- Talk with the user to determine the cause of the problem.
- Gather information from a number of sources to clearly identify the problem.
Correct

Incorrect

After resolving a computer problem, the next step is to verify full functionality by ensuring that the OS is up to date and by testing the operation of the computer and the network that it is connected to. Documenting the issue and solution is the final step, whereas gathering information from the user and other sources are earlier steps in the troubleshooting process.

Hint

After resolving a computer problem, the next step is to verify full functionality by ensuring that the OS is up to date and by testing the operation of the computer and the network that it is connected to. Documenting the issue and solution is the final step, whereas gathering information from the user and other sources are earlier steps in the troubleshooting process.
Question 46 of 59

46. Question
1 points
A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
- Verify that the computer is working properly now.
- Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
- Explain that the repair technician sent to perform the service is inexperienced.
- Put the customer on hold until a supervisor is available.
Correct

Incorrect

When dealing with an angry customer, listen and without interrupting let the customer explain the problem. Show sympathy. Apologize for the problem and its inconvenience.

Hint

When dealing with an angry customer, listen and without interrupting let the customer explain the problem. Show sympathy. Apologize for the problem and its inconvenience.
Question 47 of 59

47. Question
1 points
Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?

Practice Final Exam IT Essentials Answers v6.0 2018 100% 01
- This file should not be shared with the level two technician.
- Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means, if required.
- Send the file as it is to the level two technician.
- Deliver the file in printed format only.
Correct

Incorrect

Customer privacy should be maintained. The easiest way to preserve it is removing any occurrence of passwords from the documentation that is being sent to another technician.

If a client password is required to solve the problem, it should be sent to another technician through a specific document.

Hint

Customer privacy should be maintained. The easiest way to preserve it is removing any occurrence of passwords from the documentation that is being sent to another technician.

If a client password is required to solve the problem, it should be sent to another technician through a specific document.
Question 48 of 59

48. Question
1 points
What determines the level of support that a call center technician will provide to an individual customer?
- Support is based on the SLA for that customer.
- All customers receive the same level of support by the call center.
- A level one technician will provide a higher level of support than a level two technician.
- An individual call center technician chooses the level of support based on the time available to assist the customer.
Correct

Incorrect

A call center technician must provide the level of support that is outlined in the SLA for that individual customer.

Hint

A call center technician must provide the level of support that is outlined in the SLA for that individual customer.
Question 49 of 59

49. Question
2 points
After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose cable, the technician then decides to inspect all other cable connections to prevent other faults from occurring. Which two conditions will help to prevent future cable and connector faults? (Choose two.)
- There are no missing or bent connector pins.
- Cables are stretched tight between connectors.
- Cables are not bent sharply around adapter cards.
- Device data cables exceed manufacturer specifications.
- The connector retaining screws have been over tightened with a screwdriver.
Correct

Incorrect

Visual inspection of internal cables is important in discovering bent pins and wear caused by sharp bends in the cables.

Hint

Visual inspection of internal cables is important in discovering bent pins and wear caused by sharp bends in the cables.
Question 50 of 59

50. Question
1 points
A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?
- Change the boot sequence in the BIOS.
- Change the BIOS password.
- Flash the BIOS for a firmware upgrade.
- Change clock speeds in the BIOS.
Correct

Incorrect

Typically, once the operating system has been installed, the computer boots from the hard disk all the time. To boot from an optical drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changing the clock speed have no effect on loading installation files from the optical drive.

Hint

Typically, once the operating system has been installed, the computer boots from the hard disk all the time. To boot from an optical drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changing the clock speed have no effect on loading installation files from the optical drive.
Question 51 of 59

51. Question
3 points
What are three common causes of operating systems problems? (Choose three.)
- a corrupted registry
- incorrect IP addressing information
- loose cable connections
- failed service pack installation
- CMOS battery problem
- virus infection
Correct
Incorrect

Typical causes of operating system problems are as follows:
- corrupted or missing system files
- incorrect device driver
- failed update or service pack installation
- corrupted registry
- failing of faulty hard drive
- incorrect password
- virus infection
- spyware
Hint

Typical causes of operating system problems are as follows:
- corrupted or missing system files
- incorrect device driver
- failed update or service pack installation
- corrupted registry
- failing of faulty hard drive
- incorrect password
- virus infection
- spyware
Question 52 of 59

52. Question
3 points
What are three common solutions for a PC that displays an IP address starting with 169.254.x.x? (Choose three.)
- Check the DNS server setting.
- Turn on the device that is acting as a DHCP server.
- Enable the client machine to receive an IPv4 address automatically.
- Use the ipconfig /release and ipconfig /renew commands to request a new IPv4 address.
- Reboot the client machine that is using the 169.254.x.x address.
- Reenter the IPv4 address on the DHCP server.
Correct
Incorrect

Typical solutions for a client machine not receiving a DHCP IPv4 address are as follows:
- Turn on the DHCP server.
- Use the ipconfig /release then the ipconfig /renew command on the client machine.
- Reboot the client machine.
Hint

Typical solutions for a client machine not receiving a DHCP IPv4 address are as follows:
- Turn on the DHCP server.
- Use the ipconfig /release then the ipconfig /renew command on the client machine.
- Reboot the client machine.
Question 53 of 59

53. Question
3 points
What are three features of GPS on mobile devices? (Choose three.)
- phone number lookup
- navigation
- specialized search results
- device tracking
- remote wipe
- gas mileage calculations
Correct

Incorrect

Navigation, specialized search results, and device tracking are features of GPS on mobile devices. Remote wipe may be a feature on some mobile devices, but is not related to GPS. Phone number lookup and gas mileage calculations are not GPS features.

Hint

Navigation, specialized search results, and device tracking are features of GPS on mobile devices. Remote wipe may be a feature on some mobile devices, but is not related to GPS. Phone number lookup and gas mileage calculations are not GPS features.
Question 54 of 59

54. Question
1 points
In Windows 7, which path will give access to parental control?
- Start > Control Panel > Network and Internet > Internet Options > Security tab
- Start > Control Panel > User Accounts and Family Safety > Parental Controls
- Start > Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control settings
- Start > Control Panel > Network and Internet > Internet Options > Parental Control link
Correct

Incorrect
Question 55 of 59

55. Question
1 points
A user calls the help desk reporting that a laptop with Linux freezes on startup and displays kernel panic. What could cause this problem?
- A driver has become corrupted.
- GRUB or LILO has been deleted.
- GRUB or LILO has been corrupted.
- An application is using a resource that has become unavailable.
Correct

Incorrect

A corrupted driver or failing hardware could cause kernel panic for Linux or Mac OS. The laptop will not be able to boot successfully. Either GRUB or LILO corruption or GRUB or LILO deletion would cause the stop screen to display a “Missing GRUB” or “Missing LILO” message. A resource unavailable to an application will cause the application to stop responding, but not prevent a laptop from starting up.

Hint

A corrupted driver or failing hardware could cause kernel panic for Linux or Mac OS. The laptop will not be able to boot successfully. Either GRUB or LILO corruption or GRUB or LILO deletion would cause the stop screen to display a “Missing GRUB” or “Missing LILO” message. A resource unavailable to an application will cause the application to stop responding, but not prevent a laptop from starting up.
Question 56 of 59

56. Question
3 points
A user notices that a mobile device is draining power faster than is normal. What are three causes of quick battery drain? (Choose three.)
- The airplane mode is turned on.
- An app is using too many resources.
- An app is not compatible with the device.
- The device is roaming between call towers.
- The display is set to a high level of brightness.
- The device is connecting over a VPN.
Correct

Incorrect

Quick battery draining is most likely caused by roaming between call towers, a display that is set to a high level of brightness, or apps that are using too many resources. If an app is not compatible with the device, the device OS will freeze. If the operating system has encountered an error, the device will fail to respond.

Hint

Quick battery draining is most likely caused by roaming between call towers, a display that is set to a high level of brightness, or apps that are using too many resources. If an app is not compatible with the device, the device OS will freeze. If the operating system has encountered an error, the device will fail to respond.

Question 57 of 59

57. Question

6 points

Drag the statments on the left to the mobile OS that they describe on the right. (Not all targets are used.)

Sort elements

Android
Android
Android
iOS
iOS
iOS
Android
iOS

The OS has an All Apps navigation icon.

Apps are represented by shortcuts on the home screens.

The OS uses the launcher to define the format of home screens and the look and feel of the user interface.

The device has a physical Home button.

Deleting an app from the home screen deletes the app from the device.

IT is closed source software.

Correct

Incorrect

Question 58 of 59

58. Question

5 points

Drag the description to its matching cable type.

Sort elements

HDMI
PS/2
BNC
DB-15
eSATA

developed for high-definition televisions

6-pin mini-DIN connector for a keyboard or mouse

connects coaxial cables to devices and is used with digital or analog audio and video

used for analog video and has 15 pins in 3 rows

7-pin cable that connects to an external hard drive

Correct

Incorrect

Question 59 of 59

59. Question

6 points

Match the computer problem with the area of the system affected by the problem.

Sort elements

Operating System
Operating System
Security
Security
Network
Network

incomplete service pack update

corrupted registry

using default administrator password

incorrect firewall configuration

incorrect IP address

incorrect wireless configuration

Correct

Incorrect