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IT Essentials Chapter 9 Exam Online

Last Updated on May 20, 2021 by Admin

IT Essentials Chapter 9 Exam Online 2019

ITE -- Chapter 9

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ITE — Chapter 9

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  2. Review
  1. Question 1 of 24
    1. Question
    2 points
    Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)
    Correct

    Incorrect

    Laptop CPUs are designed to use less power and generate less heat than desktop CPUs.

    Hint
    Laptop CPUs are designed to use less power and generate less heat than desktop CPUs.
  2. Question 2 of 24
    2. Question
    1 points
    Which laptop component makes use of throttling to reduce power consumption and heat?
    Correct

    Incorrect

    To reduce heat and power consumption, CPU throttling can be used. CPU throttling reduces the CPU speed.

    Hint
    To reduce heat and power consumption, CPU throttling can be used. CPU throttling reduces the CPU speed.
  3. Question 3 of 24
    3. Question
    1 points
    Why are SODIMMs well suited for laptops?
    Correct

    Incorrect

    Small Outline Dual In-line Memory Modules, or SODIMMs, are designed for the space restrictions of laptops.

    Hint
    Small Outline Dual In-line Memory Modules, or SODIMMs, are designed for the space restrictions of laptops.
  4. Question 4 of 24
    4. Question
    1 points
    What is a characteristic of laptop motherboards?
    Correct

    Incorrect

    Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard.

    Hint
    Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard.
  5. Question 5 of 24
    5. Question
    1 points
    Which laptop component converts DC power to AC power?
    Correct

    Incorrect

    The inverter will convert DC power to AC power. AC power is required by the backlight in a laptop and must be provided by an inverter. The power supply converts high voltage AC to low voltage DC, and fluorescent tubes convert electrical energy to light.

    Hint
    The inverter will convert DC power to AC power. AC power is required by the backlight in a laptop and must be provided by an inverter. The power supply converts high voltage AC to low voltage DC, and fluorescent tubes convert electrical energy to light.
  6. Question 6 of 24
    6. Question
    1 points
    Where is a Wi-Fi antenna commonly located on a laptop?
    Correct

    Incorrect

    The Wi-FI antenna is typically located above the laptop screen. It is connected to a wireless card internal to the laptop via an antenna wire and leads.

    Hint
    The Wi-FI antenna is typically located above the laptop screen. It is connected to a wireless card internal to the laptop via an antenna wire and leads.
  7. Question 7 of 24
    7. Question
    2 points
    Which two methods can be used to configure laptop ACPI power options? (Choose two.)
    Correct

    Incorrect

    Windows UAC settings are used for elevation of user privileges, Windows AERO theme allows for advanced graphic functions, and power dial is a power setting preset by the manufacturer. You can configure laptop ACPI power options using the Windows Power Options located in the control panel. You also have to ensure that the ACPI power settings are enabled in the BIOS.

    Hint
    Windows UAC settings are used for elevation of user privileges, Windows AERO theme allows for advanced graphic functions, and power dial is a power setting preset by the manufacturer. You can configure laptop ACPI power options using the Windows Power Options located in the control panel. You also have to ensure that the ACPI power settings are enabled in the BIOS.
  8. Question 8 of 24
    8. Question
    1 points
    A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?
    Correct

    Incorrect

    Bluetooth technology is wireless and a Bluetooth device can be used to connect up to seven other devices over a short distance.

    Hint
    Bluetooth technology is wireless and a Bluetooth device can be used to connect up to seven other devices over a short distance.
  9. Question 9 of 24
    9. Question
    1 points
    A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?
    Correct

    Incorrect

    Wireless connections are configured within the Network and Sharing Center. A technician would have to configure the laptop to connect to the SSID of the wireless network that is to be joined, along with any security parameters which apply to that network.

    Hint
    Wireless connections are configured within the Network and Sharing Center. A technician would have to configure the laptop to connect to the SSID of the wireless network that is to be joined, along with any security parameters which apply to that network.
  10. Question 10 of 24
    10. Question
    1 points
    Which technology provides laptops the ability to function on a cellular network?
    Correct

    Incorrect

    Mobile hotspots allow a laptop to connect to a cellular network and gain WAN access. Bluetooth and infrared wireless work for short distances. 802.11 Wi-Fi technology provides laptops with access to a local network.​

    Hint
    Mobile hotspots allow a laptop to connect to a cellular network and gain WAN access. Bluetooth and infrared wireless work for short distances. 802.11 Wi-Fi technology provides laptops with access to a local network.​
  11. Question 11 of 24
    11. Question
    1 points
    A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?
    Correct

    Incorrect

    SODIMM modules in a laptop are held in place by locking clips on either side. The correct process for removal of the module is to apply even pressure on the sides of both of the clips in an outward direction, so that they unlock and release the SODIMM module.

    Hint
    SODIMM modules in a laptop are held in place by locking clips on either side. The correct process for removal of the module is to apply even pressure on the sides of both of the clips in an outward direction, so that they unlock and release the SODIMM module.
  12. Question 12 of 24
    12. Question
    1 points
    When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?
    Correct

    Incorrect

    The POST screen, BIOS, and System Properties window will display how much RAM is currently installed, but will not display the maximum amount of RAM possible within a laptop. The manufacturer website must be consulted to determine the maximum amount of RAM possible.

    Hint
    The POST screen, BIOS, and System Properties window will display how much RAM is currently installed, but will not display the maximum amount of RAM possible within a laptop. The manufacturer website must be consulted to determine the maximum amount of RAM possible.
  13. Question 13 of 24
    13. Question
    1 points
    What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?
    Correct

    Incorrect

    After a CPU is latched and secured to a laptop motherboard, thermal paste should be applied. The thermal paste should reside between the CPU and the heat sink of a laptop. This will mitigate CPU overheating and allow the CPU to operate at lower temperatures.

    Hint
    After a CPU is latched and secured to a laptop motherboard, thermal paste should be applied. The thermal paste should reside between the CPU and the heat sink of a laptop. This will mitigate CPU overheating and allow the CPU to operate at lower temperatures.
  14. Question 14 of 24
    14. Question
    1 points
    Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?
    Correct

    Incorrect

    Near field communication, or NFC, is commonly used to establish radio communication between two devices by placing them next to each other or by touching them together.

    Hint
    Near field communication, or NFC, is commonly used to establish radio communication between two devices by placing them next to each other or by touching them together.
  15. Question 15 of 24
    15. Question
    2 points
    What are two differences between an e-reader and a tablet device? (Choose two.)
    Correct

    Incorrect

    E-readers are optimized for reading electronic documents and are commonly lighter, have longer battery life, and are more readable in direct sunlight than tablets.

    Hint
    E-readers are optimized for reading electronic documents and are commonly lighter, have longer battery life, and are more readable in direct sunlight than tablets.
  16. Question 16 of 24
    16. Question
    1 points
    What type of device is commonly used to measure and collect daily activity data for achieving personal goals?
    Correct

    Incorrect

    Fitness monitors are used for tracking daily activity and body metrics for collecting and analyzing health metrics.

    Hint
    Fitness monitors are used for tracking daily activity and body metrics for collecting and analyzing health metrics.
  17. Question 17 of 24
    17. Question
    2 points
    A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)
    Correct

    Incorrect

    Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components.

    Hint
    Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components.
  18. Question 18 of 24
    18. Question
    2 points
    To clean laptops, which two products are recommended? (Choose two.)
    Correct

    Incorrect

    To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components.

    Hint
    To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components.
  19. Question 19 of 24
    19. Question
    2 points
    What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)
    Correct

    Incorrect

    To avoid electrical hazards or accidents, it is essential to remove any power source before cleaning any component.

    Hint
    To avoid electrical hazards or accidents, it is essential to remove any power source before cleaning any component.
  20. Question 20 of 24
    20. Question
    1 points
    What is the first step in the process of troubleshooting a laptop?
    Correct

    Incorrect

  21. Question 21 of 24
    21. Question
    1 points
    What is the next step in the troubleshooting process after a solution has been implemented on a laptop?
    Correct

    Incorrect

    Once a solution has been implemented, the technician should verify the solution and apply any preventive measures if applicable. On completion, the technician should then proceed with thorough documentation prior to returning the system to the customer.

    Hint
    Once a solution has been implemented, the technician should verify the solution and apply any preventive measures if applicable. On completion, the technician should then proceed with thorough documentation prior to returning the system to the customer.
  22. Question 22 of 24
    22. Question
    1 points
    While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?
    Correct

    Incorrect

    In troubleshooting, once the exact problem is identified, the next step is to determine the exact cause, in order to develop an action plan to correct the problem.

    Hint
    In troubleshooting, once the exact problem is identified, the next step is to determine the exact cause, in order to develop an action plan to correct the problem.
  23. Question 23 of 24
    23. Question
    1 points
    A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?
    Correct

    Incorrect

    A bad power inverter would cause an LCD panel to darken whereas a failing memory module would cause random system crashes or freezes. Power Management Features would affect the power options of the laptop, but a burnt-in screen would cause a ghosted image to reside on the panel itself. An incorrectly set LCD can result in images that appear pixelated or stretched on the laptop.

    Hint
    A bad power inverter would cause an LCD panel to darken whereas a failing memory module would cause random system crashes or freezes. Power Management Features would affect the power options of the laptop, but a burnt-in screen would cause a ghosted image to reside on the panel itself. An incorrectly set LCD can result in images that appear pixelated or stretched on the laptop.
  24. Question 24 of 24
    24. Question
    1 points

    A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?

    Correct

    Incorrect

    A swollen battery should be replaced with a new one from the smartphone manufacturer.

    Hint
    A swollen battery should be replaced with a new one from the smartphone manufacturer.
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