Last Updated on May 20, 2021 by Admin
IT Essentials Chapter 6 Exam Online 2019
ITE -- Chapter 6
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ITE — Chapter 6
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Question 1 of 24
1. Question
1 pointsWhat would be a reason for a computer user to use the Task Manager Performance tab?Correct
Incorrect
The Performance tab is commonly used to check current computer performance. Two key areas that are shown are memory and CPU usage.Hint
The Performance tab is commonly used to check current computer performance. Two key areas that are shown are memory and CPU usage. -
Question 2 of 24
2. Question
1 pointsWhich feature in Windows 7 and 8 allows a user to temporarily view the desktop that is behind open windows by moving the mouse over the right edge of the taskbar?Correct
Incorrect
Windows 8 and 7 provide the following enhanced desktop features:
- Shake – Minimize all windows that are not being used by clicking the title bar of one window and shaking the mouse.
- Peek – View the icons that are behind open windows on the desktop by placing your cursor at the right edge of the taskbar and clicking.
- Snap – Re a window by dragging it to one of the edges of the screen.
Hint
Windows 8 and 7 provide the following enhanced desktop features:
- Shake – Minimize all windows that are not being used by clicking the title bar of one window and shaking the mouse.
- Peek – View the icons that are behind open windows on the desktop by placing your cursor at the right edge of the taskbar and clicking.
- Snap – Re a window by dragging it to one of the edges of the screen.
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Question 3 of 24
3. Question
1 pointsWhat is the minimum amount of RAM and hard drive space required to install 64-bit Windows 8 on a PC?Correct
Incorrect
The minimum hardware requirements to install Windows 8 are as follows:
- 1 GHz 32- or 64-bit processor
- 1 GB of RAM (32-bit) or 2 GB of RAM (64-bit)
- DirectX 9 supported graphics card
- 16 GB of hard disk space (32-bit) or 20 GB of hard disk space (64-bit)
Hint
The minimum hardware requirements to install Windows 8 are as follows:
- 1 GHz 32- or 64-bit processor
- 1 GB of RAM (32-bit) or 2 GB of RAM (64-bit)
- DirectX 9 supported graphics card
- 16 GB of hard disk space (32-bit) or 20 GB of hard disk space (64-bit)
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Question 4 of 24
4. Question
1 pointsAfter upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?Correct
Incorrect
The UAC (User Account Control) setting allows for reducing or eliminating the number of prompts that are presented to the user.Hint
The UAC (User Account Control) setting allows for reducing or eliminating the number of prompts that are presented to the user. -
Question 5 of 24
5. Question
1 pointsWhich Windows utility allows Windows 7 and 8 users to quickly and easily share files and folders?Correct
Incorrect
The Windows HomeGroup feature allows users to share files and folders easily over a home network. The Action Center displays errors and notifications about the system. Services allows local and remote computer services to be stopped, disabled, and started. Device Manager is used to view, manage, and troubleshoot hardware.Hint
The Windows HomeGroup feature allows users to share files and folders easily over a home network. The Action Center displays errors and notifications about the system. Services allows local and remote computer services to be stopped, disabled, and started. Device Manager is used to view, manage, and troubleshoot hardware. -
Question 6 of 24
6. Question
1 pointsWhich Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?Correct
Incorrect
The Administrative Tools Services, Event Viewer and Component Services all display information about the operation of the computer, but only Performance Monitor displays the current workload of a number of system resources.Hint
The Administrative Tools Services, Event Viewer and Component Services all display information about the operation of the computer, but only Performance Monitor displays the current workload of a number of system resources. -
Question 7 of 24
7. Question
1 pointsWhich type of startup must be selected for a service that should run each time the computer is booted?Correct
Incorrect
An automatic startup will start the service automatically when the PC starts. The manual startup process will occur when the application is launched by a user. There is no boot, start, or startup service type that can be configured.Hint
An automatic startup will start the service automatically when the PC starts. The manual startup process will occur when the application is launched by a user. There is no boot, start, or startup service type that can be configured. -
Question 8 of 24
8. Question
1 pointsWhich Windows tool allows an administrator to organize computer management tools in one location for convenient use?Correct
Incorrect
Microsoft Management console (MMC) allows an administrator to organize management tools, called snap-ins, in one location for easy administration. The Services console panel allows you to configure the service startup type, the Task Scheduler allows for scheduling of tasks, and the Performance Monitor allows for the viewing of performance data in real time.
Hint
Microsoft Management console (MMC) allows an administrator to organize management tools, called snap-ins, in one location for easy administration. The Services console panel allows you to configure the service startup type, the Task Scheduler allows for scheduling of tasks, and the Performance Monitor allows for the viewing of performance data in real time.
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Question 9 of 24
9. Question
1 pointsTo which category of hypervisor does the Microsoft Virtual PC belong?Correct
Incorrect
The Microsoft Virtual PC is an example of a Type 2 hypervisor. Type 2 is hosted by an operating system.Hint
The Microsoft Virtual PC is an example of a Type 2 hypervisor. Type 2 is hosted by an operating system. -
Question 10 of 24
10. Question
2 pointsWhat are two advantages of using PC virtualization? (Choose two.)Correct
Incorrect
Benefits of virtualization include cost savings, the use of multiple operating systems on a single PC, and isolation for software testing.Hint
Benefits of virtualization include cost savings, the use of multiple operating systems on a single PC, and isolation for software testing. -
Question 11 of 24
11. Question
1 pointsA college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?Correct
Incorrect
Virtualization can create a controlled environment that is isolated from external networks. Because of shared system resources, the performance inside a virtual environment will not be faster. However, the benefit is that a virtual environment provides a safe platform for information security analysis.Hint
Virtualization can create a controlled environment that is isolated from external networks. Because of shared system resources, the performance inside a virtual environment will not be faster. However, the benefit is that a virtual environment provides a safe platform for information security analysis. -
Question 12 of 24
12. Question
2 pointsA software engineer is involved in the development of an application. For usability tests, the engineer needs to make sure that the application will work in both Windows 7 and Windows 8 environments. The features and functions must be verified in the actual OS environment. The engineer is using a Windows 7 workstation. What two technologies can help the engineer achieve the usability tests? (Choose two.)Correct
Incorrect
Client-side virtualization enables a host OS to provide a virtual environment within which a guest OS can be installed and be operational as an actual OS. The dual boot configuration will provide an option to run either OS (but not both at the same time). Just using two disks is not a sufficient solution to run two separate OS.Hint
Client-side virtualization enables a host OS to provide a virtual environment within which a guest OS can be installed and be operational as an actual OS. The dual boot configuration will provide an option to run either OS (but not both at the same time). Just using two disks is not a sufficient solution to run two separate OS. -
Question 13 of 24
13. Question
1 pointsA technician needs to use an application that is not supported by Windows operating systems on the PC. How can the technician make this application run on the PC?Correct
Incorrect
Windows Compatibility mode will only allow an application to run as long as it is supported by the Windows operating system. The application cannot be installed if the operating system does not support it. It is necessary in this case to create a virtual machine with an operating system, as the guest OS, that supports the application.Hint
Windows Compatibility mode will only allow an application to run as long as it is supported by the Windows operating system. The application cannot be installed if the operating system does not support it. It is necessary in this case to create a virtual machine with an operating system, as the guest OS, that supports the application. -
Question 14 of 24
14. Question
1 pointsWhat preventive maintenance action should be taken to help improve system security?Correct
Incorrect
Regular scanning in search for viruses is a way to detect one type of malicious software before it causes any damage to the system. A good technician should schedule automatic scans to remove any virus that may have entered into the computer.Hint
Regular scanning in search for viruses is a way to detect one type of malicious software before it causes any damage to the system. A good technician should schedule automatic scans to remove any virus that may have entered into the computer. -
Question 15 of 24
15. Question
1 pointsWhich Windows 7 feature would an administrator use to configure a computer to delete temporary files from the hard drive at 3:00 AM each day?Correct
Incorrect
Task Scheduler is commonly used as part of a preventive maintenance plan that includes hard disk checks, hard drive defragmentation, and backups.Hint
Task Scheduler is commonly used as part of a preventive maintenance plan that includes hard disk checks, hard drive defragmentation, and backups. -
Question 16 of 24
16. Question
1 pointsWhich command is used from the Windows command prompt to schedule a program to run at a specific time?Correct
Incorrect
The AT command is used to schedule commands, scripts, and programs to run at a specific date and time.Hint
The AT command is used to schedule commands, scripts, and programs to run at a specific date and time. -
Question 17 of 24
17. Question
1 pointsWhen troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?Correct
Incorrect
You can use the Roll Back Driver feature to revert back to the previously installed driver if an updated driver does not work properly. A printer driver is a software piece installed on a computer to communicate with the printer.Hint
You can use the Roll Back Driver feature to revert back to the previously installed driver if an updated driver does not work properly. A printer driver is a software piece installed on a computer to communicate with the printer. -
Question 18 of 24
18. Question
2 pointsWhich two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)Correct
Incorrect
After long periods of use, the hard drive becomes fragmented (the files are not saved in consecutive clusters). This increases the time the computer takes to retrieve a file. Disk Cleanup deletes unnecessary temporary hard drive files. Including hard drive maintenance as part of a preventive maintenance plan is a good idea for all computers.Hint
After long periods of use, the hard drive becomes fragmented (the files are not saved in consecutive clusters). This increases the time the computer takes to retrieve a file. Disk Cleanup deletes unnecessary temporary hard drive files. Including hard drive maintenance as part of a preventive maintenance plan is a good idea for all computers. -
Question 19 of 24
19. Question
1 pointsWhat is a common step that a technician can take to determine the cause of an operating system problem?Correct
Incorrect
Device drivers are computer programs that are specific to operating systems. They allow the operating system to interact with the hardware and can be the cause of operating system problems and bad performance. Booting into Safe Mode can help in troubleshooting driver-related problems because the computer boots loading only the minimum required drivers such as keyboard and display drivers.Hint
Device drivers are computer programs that are specific to operating systems. They allow the operating system to interact with the hardware and can be the cause of operating system problems and bad performance. Booting into Safe Mode can help in troubleshooting driver-related problems because the computer boots loading only the minimum required drivers such as keyboard and display drivers. -
Question 20 of 24
20. Question
1 pointsWhich question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?Correct
Incorrect
Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.Hint
Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem. -
Question 21 of 24
21. Question
1 pointsA user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem?Correct
Incorrect
Is it unlikely that a driver update would affect the ability of a user to log on to a computer. It is most likely that the Caps Lock key is set to on by mistake and it should be checked first. This is a common problem.Hint
Is it unlikely that a driver update would affect the ability of a user to log on to a computer. It is most likely that the Caps Lock key is set to on by mistake and it should be checked first. This is a common problem. -
Question 22 of 24
22. Question
1 pointsA user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?”Correct
Incorrect
Once a theory is established, the technician should test the theory before making a plan to resolve the problem. If the sound mixing software is uninstalled and the video editing software works properly again, this proves the theory of cause. Checking if an update is available or updating the software are ways to resolve the problem after the cause of the problem is verified.Hint
Once a theory is established, the technician should test the theory before making a plan to resolve the problem. If the sound mixing software is uninstalled and the video editing software works properly again, this proves the theory of cause. Checking if an update is available or updating the software are ways to resolve the problem after the cause of the problem is verified. -
Question 23 of 24
23. Question
2 pointsA user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.)Correct
Incorrect
There are a number of potential causes for this problem:
- An update has corrupted the operating system.
- The power supply is failing.
- The CPU or FSB settings are incorrect on the motherboard or in the BIOS.
- The computer is overheating.
- The RAM is failing.
Hint
There are a number of potential causes for this problem:
- An update has corrupted the operating system.
- The power supply is failing.
- The CPU or FSB settings are incorrect on the motherboard or in the BIOS.
- The computer is overheating.
- The RAM is failing.
-
Question 24 of 24
24. Question
1 pointsA technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?Correct
Incorrect
If a booting media does not have an operating system or the boot order is not set correctly in BIOS setup, a computer cannot locate an OS, and thus cannot boot.Hint
If a booting media does not have an operating system or the boot order is not set correctly in BIOS setup, a computer cannot locate an OS, and thus cannot boot.