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IT Essentials Chapter 14 Quiz Answers Online

Last Updated on May 20, 2021 by Admin

IT Essentials Chapter 14 Quiz Answers Online

ITE -- Chapter 14 Quiz

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ITE — Chapter 14 Quiz

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  1. Question 1 of 13
    1. Question
    1 points
    Why would a computer not recognize an external drive?
    Correct

    Incorrect

    A computer that does not recognize an external drive can be an indication that incorrect drivers are installed.

    Hint

    A computer that does not recognize an external drive can be an indication that incorrect drivers are installed.

  2. Question 2 of 13
    2. Question
    1 points
    Multiple users report that the workstations are assigned a 169.254.x.x IP address. The users are able to communicate only between each other. What is a possible solution?
    Correct

    Incorrect

    When a network device automatically obtains the IP address 169.254.x.x, it is unable to receive an IP address from a DHCP server. The DHCP server should be restarted to ensure that it is operational.

    Hint

    When a network device automatically obtains the IP address 169.254.x.x, it is unable to receive an IP address from a DHCP server. The DHCP server should be restarted to ensure that it is operational.

  3. Question 3 of 13
    3. Question
    1 points

    What is a symptom that toner is unevenly distributed in a printer toner cartridge?

    Correct

    Incorrect

    A printer that produces pages that come out with vertical lines or streaks can be an indication that the toner is not distributed evenly in the cartridge.

    Hint

    A printer that produces pages that come out with vertical lines or streaks can be an indication that the toner is not distributed evenly in the cartridge.

  4. Question 4 of 13
    4. Question
    1 points
    A user reports that a workstation is continually rebooting. What can a technician do to stop the rebooting in order to troubleshoot?
    Correct

    Incorrect

    An automatic reboot can occur if a workstation locks up during startup. The continual reboot makes it difficult to see any error messages. To stop the workstation from rebooting, go to the Advanced Startup Options menu and disable the auto restart function.. Modifying the boot sequence in BIOS or UEFI changes the search sequence of the devices used to find a bootable partition. Executing a power cycle on the workstation will not help because the problem happens during the startup process. Bad RAM will cause POST to fail during startup.

    Hint

    An automatic reboot can occur if a workstation locks up during startup. The continual reboot makes it difficult to see any error messages. To stop the workstation from rebooting, go to the Advanced Startup Options menu and disable the auto restart function.. Modifying the boot sequence in BIOS or UEFI changes the search sequence of the devices used to find a bootable partition. Executing a power cycle on the workstation will not help because the problem happens during the startup process. Bad RAM will cause POST to fail during startup.

  5. Question 5 of 13
    5. Question
    2 points
    When starting a computer running Windows Vista, a technician sees that the error message “BOOTMGR is missing” appears after the POST. What are two possible solutions for this problem? (Choose two.)
    Correct

    Incorrect

    The message “BOOTMGR is missing” could be a symptom of a missing or damaged BOOTMGR, a Boot Configuration Data file missing or damaged, a boot order not set correctly in BIOS, a corrupted MBR, or a failing hard drive. The fix cannot be done using a regular command since the OS cannot be located to start. The fact that the screen displays an error message indicates that the display card can perform at least basic functions and the error is not related to the display.

    Hint

    The message “BOOTMGR is missing” could be a symptom of a missing or damaged BOOTMGR, a Boot Configuration Data file missing or damaged, a boot order not set correctly in BIOS, a corrupted MBR, or a failing hard drive. The fix cannot be done using a regular command since the OS cannot be located to start. The fact that the screen displays an error message indicates that the display card can perform at least basic functions and the error is not related to the display.

  6. Question 6 of 13
    6. Question
    1 points
    What is an indication that a printer does not have enough memory?
    Correct

    Incorrect

    The failure of a printer to print large or complex images can be an indication that more memory needs to be installed.

    Hint

    The failure of a printer to print large or complex images can be an indication that more memory needs to be installed.

  7. Question 7 of 13
    7. Question
    2 points
    A workstation has been moved from headquarters to a branch office. The user is now reporting that the workstation cannot connect to the network. A technician suspects that the workstation did not correctly obtain an IP address from a DHCP server. What are two possible causes for the problem? (Choose two.)
    Correct

    Incorrect

    In most cases, when a computer is moved from one place to another, it needs a new IP address to connect to the network. When the computer is configured with a static IP address, it will not initiate the process of obtaining a new IP address from DHCP servers. Also if a firewall is misconfigured, it may block the DHCP messages.

    Hint

    In most cases, when a computer is moved from one place to another, it needs a new IP address to connect to the network. When the computer is configured with a static IP address, it will not initiate the process of obtaining a new IP address from DHCP servers. Also if a firewall is misconfigured, it may block the DHCP messages.

  8. Question 8 of 13
    8. Question
    1 points
    A user reports that the workstation CPU and boot settings have been modified. The network administrator suspects that someone may be tampering with the machine. What is a possible solution to prevent this from reoccurring?
    Correct

    Incorrect

    A password should be used to prevent tampering with the settings within the BIOS of a workstation.

    Hint

    A password should be used to prevent tampering with the settings within the BIOS of a workstation.

  9. Question 9 of 13
    9. Question
    1 points
    What is an open-ended question a technician could ask when troubleshooting a suspected malware infection?
    Correct

    Incorrect

    Open-ended questions are supposed to elicit longer, more detailed responses as opposed to closed ended questions that can be answered with a yes or no.

    Hint

    Open-ended questions are supposed to elicit longer, more detailed responses as opposed to closed ended questions that can be answered with a yes or no.

  10. Question 10 of 13
    10. Question
    2 points
    A user reports that the corporate web server cannot be accessed. A technician verifies that the web server can be accessed by its IP address. What are two possible causes of the problem? (Choose two.)
    Correct

    Incorrect

    The fact that the web server can be accessed by its IP address indicates that the web server is working and there is connectivity between the workstation and the web server. However, the web server domain name is not resolving correctly to its IP address. This could be caused by a misconfiguration of the DNS server IP address on the workstation or the wrong entry of the web server in the DNS server.

    Hint

    The fact that the web server can be accessed by its IP address indicates that the web server is working and there is connectivity between the workstation and the web server. However, the web server domain name is not resolving correctly to its IP address. This could be caused by a misconfiguration of the DNS server IP address on the workstation or the wrong entry of the web server in the DNS server.

  11. Question 11 of 13
    11. Question
    1 points
    What Windows OS utility can be used to identify possible causes of the BSOD?
    Correct

    Incorrect

    The Event Log can be used to research BSOD errors since it records alerts and notifications that occur during OS operations. The BIOS boot sequence indicates the sequence of devices to be searched for booting the OS. Disk Management is used to format and manage storage partitions. The Task Manager monitors and shows the programs, processes, and services that are currently running on the PC.

    Hint

    The Event Log can be used to research BSOD errors since it records alerts and notifications that occur during OS operations. The BIOS boot sequence indicates the sequence of devices to be searched for booting the OS. Disk Management is used to format and manage storage partitions. The Task Manager monitors and shows the programs, processes, and services that are currently running on the PC.

  12. Question 12 of 13
    12. Question
    1 points
    What is a symptom of failing RAM in a PC?
    Correct

    Incorrect

    When RAM fails in a computer, the computer can reboot, lockup, or display error messages such as the blue screen of death (BSOD) .

    Hint

    When RAM fails in a computer, the computer can reboot, lockup, or display error messages such as the blue screen of death (BSOD) .

  13. Question 13 of 13
    13. Question
    1 points
    A user needs to open some files that are being shared from a remote computer. However, the user receives an “access denied” message when trying to open some files and folders. What is a probable cause of this?
    Correct

    Incorrect

    An access denied message occurs when a user lacks the privileges that are required to access a resource. An improperly configured BIOS setting would not block access to files. A firewall has nothing to do with file system access, and TPM is used for secure access to a system.

    Hint

    An access denied message occurs when a user lacks the privileges that are required to access a resource. An improperly configured BIOS setting would not block access to files. A firewall has nothing to do with file system access, and TPM is used for secure access to a system.

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