Last Updated on May 20, 2021 by Admin
IT Essentials Chapter 14 Exam Online 2019
ITE -- Chapter 14
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ITE — Chapter 14
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Question 1 of 22
1. Question
2 pointsA technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)Correct
Incorrect
If the external RAID controller loses power or the RAID controller fails, RAID will stop working. Hard drive cables connected incorrectly would have prevented RAID from starting. Recovery from a hard drive failure is what RAID was designed to address.
Hint
If the external RAID controller loses power or the RAID controller fails, RAID will stop working. Hard drive cables connected incorrectly would have prevented RAID from starting. Recovery from a hard drive failure is what RAID was designed to address.
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Question 2 of 22
2. Question
1 pointsA technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?Correct
Incorrect
The fact that there is only one CPU graph available indicates that the technician needs to upgrade the BIOS firmware to support a dual core CPU.Hint
The fact that there is only one CPU graph available indicates that the technician needs to upgrade the BIOS firmware to support a dual core CPU. -
Question 3 of 22
3. Question
1 pointsWhat is a symptom of a printer fuser that needs to be replaced?Correct
Incorrect
If toner is coming off printed pages, the toner has not fused to paper properly. This lack of fusion can mean that the fuser component of the printer could be defective and requires replacement.Hint
If toner is coming off printed pages, the toner has not fused to paper properly. This lack of fusion can mean that the fuser component of the printer could be defective and requires replacement. -
Question 4 of 22
4. Question
1 pointsWhat is a probable cause of a printer producing pages with ghost images?Correct
Incorrect
If the drum wiper is worn on a printer, the printer may produce pages with ghost images. In this case, the drum or toner cartridge should be replaced.Hint
If the drum wiper is worn on a printer, the printer may produce pages with ghost images. In this case, the drum or toner cartridge should be replaced. -
Question 5 of 22
5. Question
1 pointsWhat corrective action should be taken on a printer that prints unknown characters?Correct
Incorrect
If unrecognized characters are printed, a likely cause is that an incorrect printer driver is installed.Hint
If unrecognized characters are printed, a likely cause is that an incorrect printer driver is installed. -
Question 6 of 22
6. Question
1 pointsUsers in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?Correct
Incorrect
Receiving a “Document failed to print” message can indicate that the network printer has an incorrect IP addressHint
Receiving a “Document failed to print” message can indicate that the network printer has an incorrect IP address -
Question 7 of 22
7. Question
1 pointsA user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?Correct
Incorrect
If a computer is displaying slow performance when a specific application is being used, more RAM may need to be installed.Hint
If a computer is displaying slow performance when a specific application is being used, more RAM may need to be installed. -
Question 8 of 22
8. Question
1 pointsA technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?Correct
Incorrect
After the CMOS on a computer is updated and the computer fail to boot, it is likely that the CMOS firmware was installed incorrectly. The original firmware should be restored or a new CMOS must be obtained from the motherboard manufacturer.Hint
After the CMOS on a computer is updated and the computer fail to boot, it is likely that the CMOS firmware was installed incorrectly. The original firmware should be restored or a new CMOS must be obtained from the motherboard manufacturer. -
Question 9 of 22
9. Question
2 pointsA computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)Correct
Incorrect
If a computer locks without an error message, hardware or software could be the issue. Problems could include the following:
- The CPU or FSB are set incorrectly on the motherboard or in the BIOS.
- The computer is overheating.
- An update has corrupted the operating system.
- The RAM is failing or a RAM module is failing.
- The hard drive is failing.
- The power supply is failing.
- The computer has a virus.
Hint
If a computer locks without an error message, hardware or software could be the issue. Problems could include the following:
- The CPU or FSB are set incorrectly on the motherboard or in the BIOS.
- The computer is overheating.
- An update has corrupted the operating system.
- The RAM is failing or a RAM module is failing.
- The hard drive is failing.
- The power supply is failing.
- The computer has a virus.
-
Question 10 of 22
10. Question
1 pointsWhat usually causes the BSOD in the Windows OS?Correct
Incorrect
A Blue Screen of Death (BSOD) is usually caused by device driver compatibility errors or hardware failure. An insufficient amount of RAM may cause slow performance. An overheated CPU may cause the computer to lock up. A fragmented hard disk may cause slow performance because of slow input and output.Hint
A Blue Screen of Death (BSOD) is usually caused by device driver compatibility errors or hardware failure. An insufficient amount of RAM may cause slow performance. An overheated CPU may cause the computer to lock up. A fragmented hard disk may cause slow performance because of slow input and output. -
Question 11 of 22
11. Question
1 pointsA user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?Correct
Incorrect
Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS or UEFI. When they are disabled, Windows OS will not be able to recognize and use them.Hint
Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS or UEFI. When they are disabled, Windows OS will not be able to recognize and use them. -
Question 12 of 22
12. Question
2 pointsWhat are two reasons that a workstation would begin to lock up frequently? (Choose two.)Correct
Incorrect
A CPU that is overheating and hardware that is failing, such as bad RAM modules, could cause a system to lock up. An incompatible display driver would be responsible for causing no display or a distorted display. An incomplete uninstallation may cause the application to still be listed in the registry even though it has been deleted from the hard disk. An indexing service that is running too long, which sometimes happens the first time that indexing is enabled, may cause slow response to a user application, but would not cause lock ups.Hint
A CPU that is overheating and hardware that is failing, such as bad RAM modules, could cause a system to lock up. An incompatible display driver would be responsible for causing no display or a distorted display. An incomplete uninstallation may cause the application to still be listed in the registry even though it has been deleted from the hard disk. An indexing service that is running too long, which sometimes happens the first time that indexing is enabled, may cause slow response to a user application, but would not cause lock ups. -
Question 13 of 22
13. Question
1 pointsA PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
Correct
Incorrect
The network card is working if the loopback address can be pinged. The LED on the network card being off points towards a faulty cable or a bad connection.Hint
The network card is working if the loopback address can be pinged. The LED on the network card being off points towards a faulty cable or a bad connection. -
Question 14 of 22
14. Question
2 pointsUsers in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)Correct
Incorrect
Normally, the closer a wireless NIC is to an access point, the faster the connectivity. This problem does not require the network password to be reissued. The combination of the low bandwidth and the intermittent connectivity is pointing towards a weak signal or interference from outside sources.Hint
Normally, the closer a wireless NIC is to an access point, the faster the connectivity. This problem does not require the network password to be reissued. The combination of the low bandwidth and the intermittent connectivity is pointing towards a weak signal or interference from outside sources. -
Question 15 of 22
15. Question
1 pointsA user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?Correct
Incorrect
A user who can send email but is unable to receive email may have incorrect email settings configured on his or her workstation. Email is received using POP3 or IMAP.Hint
A user who can send email but is unable to receive email may have incorrect email settings configured on his or her workstation. Email is received using POP3 or IMAP. -
Question 16 of 22
16. Question
1 pointsA group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?Correct
Incorrect
If the PCs are not able to connect to a DHCP, they will be allocated an IP address within the range 169.254.0.0 – 169.254.255.255.Hint
If the PCs are not able to connect to a DHCP, they will be allocated an IP address within the range 169.254.0.0 – 169.254.255.255. -
Question 17 of 22
17. Question
1 pointsWhich network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?Correct
Incorrect
If pings are successful to an IP address but not to a host name, then the problem may be that a DNS server cannot be accessed.Hint
If pings are successful to an IP address but not to a host name, then the problem may be that a DNS server cannot be accessed. -
Question 18 of 22
18. Question
1 pointsWhat command can a technician use on a computer to see if DNS is functioning properly?Correct
Incorrect
The nslookup command can be used to test DNS functionality.Hint
The nslookup command can be used to test DNS functionality. -
Question 19 of 22
19. Question
1 pointsAn administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?Correct
Incorrect
If an IP address conflict message is displayed, then a single IP address is being used more than once on the same network. To solve this issue, the administrator needs to give a different static IP address to the server on the network.Hint
If an IP address conflict message is displayed, then a single IP address is being used more than once on the same network. To solve this issue, the administrator needs to give a different static IP address to the server on the network. -
Question 20 of 22
20. Question
1 pointsA computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?Correct
Incorrect
A boot sector virus will alter the MBR. A virus that alters the Windows kernel will not produce this message. The CMOS battery that fails will cause the system clock to gain or lose time, and RAM being unseated will result in less RAM being available to the system or will result in POST errors.Hint
A boot sector virus will alter the MBR. A virus that alters the Windows kernel will not produce this message. The CMOS battery that fails will cause the system clock to gain or lose time, and RAM being unseated will result in less RAM being available to the system or will result in POST errors. -
Question 21 of 22
21. Question
2 pointsA technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)Correct
Incorrect
The regedit command is used to access the Windows registry, Regedt32 allows for editing the registry in read only mode, while the chkdsk command is used to repair the Windows file system. The bootrec /fixboot command is used to repair the boot sector in Windows Vista or 7, while the bootrec /fixmbr command is used to repair a corrupt master boot record in a Windows 7 or Vista environment.Hint
The regedit command is used to access the Windows registry, Regedt32 allows for editing the registry in read only mode, while the chkdsk command is used to repair the Windows file system. The bootrec /fixboot command is used to repair the boot sector in Windows Vista or 7, while the bootrec /fixmbr command is used to repair a corrupt master boot record in a Windows 7 or Vista environment. -
Question 22 of 22
22. Question
1 pointsA user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?Correct
Incorrect
Antivirus software that is scheduled to run during working hours may cause computer performance issues.Hint
Antivirus software that is scheduled to run during working hours may cause computer performance issues.