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14.4.1.6 Lab – Remote Technician – Fix a Network Problem Answers Lab – Remote Technician – Fix a Network Problem (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will gather data from the customer and then instruct the customer…
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14.4.1.5 Lab – Remote Technician – Fix an Operating System Problem Answers Lab – Remote Technician – Fix an Operating System Problem (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will gather data from the customer and then instruct…
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14.4.1.4 Lab – Remote Technician – Fix a Hardware Problem Answers Lab – Remote Technician – Fix a Hardware Problem (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will gather data from the customer, and then instruct the customer…
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14.3.1.5 Lab – Investigate Breaches of PII PHI PCI Answers Lab – Investigate Breaches of PII, PHI, and PCI (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Objectives In this lab, you will investigate breaches of PII, PHI, and PCI by searching the Internet…
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14.1.1.2 Lab – Technician Resources Answers Lab – Technician Resources (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the…
13.5.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction As a help desk technician, it is your job to gather data from the customer…
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13.3.4.6 Lab – Configure Windows Firewall Answers Lab – Configure Windows Firewall (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two Windows PCs directly connected or connected…
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13.3.3.6 Lab – Configure Users and Groups in Windows Answers Lab – Configure Users and Groups in Windows (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will create users and groups and delete users using the Local Users and…
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13.3.2.5 Lab – Configure Windows Local Security Policy Answers Lab – Configure Windows Local Security Policy (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will configure Windows Local Security Policy. Windows Local Security Policy is used to configure a…
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13.2.3.7 Lab – Bitlocker and Bitlocker To Go Answers Lab – Bitlocker and Bitlocker To Go (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction Encryption can protect the data on your device by making it only accessed by people who have authorization. If…
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12.4.2.4 Lab – Troubleshoot Mobile Devices Answers Lab – Troubleshoot Mobile Devices (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will analyze scenarios involving common problems for mobile devices and identify the solutions. You have been provided with a…
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12.2.1.2 Lab – Passcode Locks Answers Lab – Passcode Locks (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction For most users, these Android or iOS devices are on the go with the users, and they are usually powered on all the time. If…
12.1.4.4 Lab – Mobile Device Features Answers Lab – Mobile Device Features (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will set the autorotation, brightness, and turn GPS on and off. Recommended Equipment Android tablet or smartphone running Android…
11.7.3.2 Lab – Troubleshoot Operating System Problems Answers Lab – Troubleshoot Operating System Problems (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will diagnose the cause of various operating system problems and solve them. Recommended Equipment A computer with…
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11.6.2.4 Lab – System Restore and Hard Drive Backup Answers Lab – System Restore and Hard Drive Backup (Answers Version) Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only. Introduction In this lab, you will create a restore point and use it to restore your computer. You…
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