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14.4.1.3 – Lab – Remote Technician – Fix a Security Problem Answers Lab – Remote Technician – Fix a Security Problem (Answers Version) Introduction You will gather data from the customer to begin the troubleshooting process. You will document the customer’s problem and possible solution in the work order. Lab Setup Answers Note: You must…
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14.4.1.2 – Lab – Troubleshoot Security Problems Answers Lab – Troubleshoot Security Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various access security problems and solve them. Recommended Equipment One computer running Windows Scenario Company XYZ has hired Devon to manage the training department. Shawna was also hired as a…
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14.3.1.3 – Lab – Remote Technician – Fix a Network Problem Answers Lab – Remote Technician – Fix a Network Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s problem in…
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14.3.1.2 – Lab – Troubleshoot Network Problems Answers Lab – Troubleshooting Network Problems (Answers Version) Introduction In this lab, you will diagnose the causes and solve the network problems. Recommended Equipment Two computers running Windows A wireless router Two Ethernet cables Internet access Scenario You must solve network problems for a customer. You may need…
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14.2.1.3 – Lab – Remote Technician – Fix an Operating System Problem Answers Lab – Remote Technician – Fix an Operating System Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s…
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14.2.1.2 – Lab – Troubleshoot Operating System Problems Answers Lab – Troubleshoot Operating System Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various operating system problems and solve them. Recommended Equipment A computer with Windows installed Windows installation media Scenario You must solve operating system problems for a customer. Make…
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14.1.1.3 – Lab – Remote Technician – Fix a Hardware Problem Answers Lab – Remote Technician – Repair Boot Problem (Answers Version) Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not boot. Document the customer’s problem in the work order below….
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14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers Lab – Troubleshooting Hardware Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may wish to…
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13.1.1.3 Lab – Technician Resources Answers Lab – Technician Resources (Answers Version) In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following types of…
12.4.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to…
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12.3.1.9 Lab – Configure Users and Groups in Windows Answers Lab – Configure Users and Groups in Windows (Answers Version) Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will also assign group and user permission to the folders. Recommended Equipment A computer…
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12.3.1.5 Lab – Configure the Firewall in Windows 8 Answers Lab – Configure the Firewall in Windows 8 (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected over the network Windows 8 installed on both computers Computers must be…
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12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista Answers Lab – Configure the Firewall in Windows 7 and Vista (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected on a network Windows installed on both computers. Computers…
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 Answers Lab – Configure Data Backup and Recovery in Windows 8 (Answers Version) Introduction Microsoft introduced a new way to protect your data files in Windows 8 called File History. File History supersedes the Backup and Restore features of Windows 7 and functions similarly to…
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista Answers Lab – Configure Data Backup and Recovery in Windows 7 and Vista (Answers Version) Introduction In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment A computer with Windows 7 or Vista…
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